Field Service & Home Visits
We come to you, providing personal advice and assistive devices directly in your home.
Personal support directly on site
If you are unable to visit our medical supply store due to illness or limited mobility, we would be happy to visit you in your own home. Our trained team of technicians will take the time for a personalized consultation and ensure that you receive optimal care – comfortably, safely, and professionally. The costs for a home visit are generally covered by health insurance, so there are no additional expenses for you.
We would also be happy to advise you on possible cost coverage.
An overview of our services
Delivery & Return
We deliver assistive devices directly to your home and pick them up again when needed.
Fittings on site
Custom adjustments can be made conveniently in your home environment.
Commissioning of auxiliary equipment
We adjust devices and orthoses correctly and explain how to use them.
Functional briefing
Our technicians will show you step by step how to use assistive devices safely and effectively.
On-site repairs
We carry out minor repairs immediately to ensure your supply.
Individual consultation
Personalized support for every situation, right in your home.
Home visits – convenient and reliable
Our field service allows you to conveniently receive all necessary aids and adjustments at home without having to travel. Whether it’s fittings, commissioning, or on-site repairs, our team handles everything professionally. This ensures you receive the best possible service and avoid unnecessary trips.
What our customers say
Perfect, expert advice and friendly service. The best orthopaedic insoles I have ever had! This shop was a real stroke of luck for me.
Sigrid
Making an appointment made easy
Simply schedule a consultation or home visit with one of our technicians. We’ll work flexibly around your schedule and come directly to you at the agreed time. Our goal is to provide you with the best possible service without requiring you to leave your familiar surroundings.
Frequently asked questions
Who can request a home visit?
Home visits are aimed at people with limited mobility or illnesses that make a visit to our medical supply store difficult.
Do I have to pay for a home visit myself?
Health insurance companies usually cover the costs of home visits, so you will not incur any additional fees.
What services are offered during home visits?
We deliver and collect equipment, conduct fittings, put devices into operation, provide functional instructions and carry out minor repairs on site.
How do I arrange a home visit?
Simply arrange an appointment with our team by phone or via the contact form. We will flexibly coordinate with your schedule.
Who conducts the home visits?
Our trained technical team will visit you personally and provide expert advice, adjustments and instruction.
